One might describe the Sales Cycle as the time it takes to obtain an interested prospect through a customer purchase order and finally through the ongoing post-purchase customer engagement. If you look at the Sales Cycle in 3 stages, you may find it easier to look for waste in the sales process. Waste will reveal itself in time, motion, over processing and/or wasted human potential of associates.

Recently, in my first blog post, I asked the questions, “Why do financial executives so frequently find themselves following, rather than leading, during a LEAN initiative? Has your company implemented LEAN in the finance/accounting area? If not, why not?” It is my experience that the single biggest obstacle to a creating a truly LEAN culture in an organization is the character of the leaders tasked with implementation. And, among the character traits that we will discuss in these series of blog posts, I truly believe that HUMILITY is at the heart of, and foundational to, any successful effort at LEAN leadership.

I was recently visiting with a large major multi-national, multi-site corporation and discussing their progress in capturing energy reduction results across their enterprise’s more than 80 distribution centers. They shared with me the significant progress that they have made across their organization in lighting initiatives to drastically reduce their operating expenses utilizing best in class distribution center lighting technologies. They likewise had made progress inside their facilities in material handling equipment, shelving layouts, work flow designs and time saving technologies to expedite the touches inside the distribution center. As our conversation turned to HVAC system improvements, there was a noticeable pause. “Office HVAC system improvements and specifically cooling energy improvements inside the office have been a major focus area for years,” they shared.

As a leader, I have been on a LEAN journey for a number of years. But it was only within the last 12 months that I have been exposed to the concept of LEAN accounting. As my interaction with other LEAN leaders has intensified, I have started to ask the question, “Are you doing anything with LEAN in your accounting area?” And, almost without exception, the answer is “no,” or “not yet.” However, this isn’t surprising, as had you asked me the same question just 6 months ago, the answer would have been identical.